Shipping and payment

Countries we ship to:

For orders to an EU third country (e.g. Switzerland):

Customs duties and import taxes are incurred here, which are to be borne by the customer. They are not displayed in the ordering process, but are to be paid directly to the shipping service provider when the package is handed over.

In addition, due to the ongoing customs problems and the considerable additional work involved in shipping to a non-EU country, we have decided not to reimburse the VAT applicable in Germany, even if customs documents can be presented.