FAQ

We deliver

Belgium, Germany, Denmark, France, Ireland, Italy,
Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Sweden,
Switzerland, Spain, United Kingdom

Your country is not listed? Send us a message to hallo@dogsmopolitan.de

Attention:

For orders to an EU third country (e.g. Switzerland): Customs and import taxes are incurred here, which are to be borne by the customer. They are not displayed in the ordering process, but are to be paid directly to the shipping service provider when the package is handed over.

In addition, due to the ongoing customs problems and the considerable additional effort involved in shipping to a non-EU country, we have decided not to reimburse the VAT applicable in Germany, even if customs documents can be presented.

The prices stated on the product pages include VAT and other price components.

In addition to the prices stated, we charge a flat rate for delivery within Germany 5,99 euros per order. From a purchase value of €49,00 we ship within Germany free shipping.

ATTENTION: Please check your shipping address. In the event of any returns due to a faulty address, the shipping costs will be charged again for the second shipment.

Special instructions for shipping abroad:

Deliveries abroad may incur duties, taxes and fees which are not included in the total price displayed.

Due to the size and weight, the shipping costs abroad are higher when ordering a Hyggebed. The shipping costs will be clearly communicated to you again in the shopping cart system and on the order page for your country.

At Dogsmopolitan we offer you the following payment options:

★ Transfer

★ Paypal

★ Paypal Installment

★ Apple-Pay

★ Google pay

★ Immediate transfer via KLARNA

★ Installment payment via KLARNA

★ Purchase on account via KLARNA

★ Visa

★ Credit cards

★ American Express

Yes, we offer installment payments via KLARNA or PayPal.

Do you have any questions about an order in the Dogsmopolitan online shop?

We are Monday to Friday from 09.30 13.30 clock to clock under + 49 (0) 211-69 545 031 available for you.

If you can't reach anyone, we are currently in a customer meeting. Please use the answering machine here so that we can call you back. Alternatively you can email us at shop@dogsmopolitan.de Send.

When you ordered a Hyggebed, the calendar week in which the Hyggebed was sent was displayed.

If you have also ordered Hyggebed accessories, these will be sent together with your Hyggebed.

So that you can make yourself hyggelig as quickly as possible, In the meantime there will be no more updates from us on the order status ;-) You will hear from us the next time when everything has been sent and we will send you the number for the tracking number in an email. We therefore ask you to refrain from previous inquiries.

After receiving the goods, you have 14 days to decide whether you want to keep your items.

Important: The article must be in the Original packaging be sent back to us.

Labels attached to the products may not be removed. For used items, we reserve the right to withhold part of the refund amount.

Please note that food, snacks and hygiene items are non-returnable. Articles from Zeeland Dog and the Hyggebed are also non-returnable, as these are custom-made products with many hours of craftsmanship. 

You bear the costs of the return yourself.

THAT'S HOW IT WORKS 

1. Fill out the form

Please fill out the return slip included in your shipment. If you no longer have the return slip to hand, you can use it download here.

Important: Please be sure to state your order number so that we can allocate your return. If the order number is not specified, the return cannot be assigned and no refund can be made.

2. Pack items securely

3. Send package

Please send your package insured to our returns address:

Dogsmopolitan Warehouse

Rudolfstrasse 43

40549 Düsseldorf

You can find the current opening times here: Opening hours

Of course! Let us know your wishes and plans and we will put together a private shopping tour for you with individual advice after the store closes. Treat yourself to our private shopping offer alone or with friends / small groups such as your people from the dog school. You will get to know the history of DOGSMOPOLITAN and maybe discover one or the other that you have not yet seen.

Just send us an email to hello @ dogsmopolitan or call us on 0211/43637473. We are happy to give you the option of individual advice after the store closes.

We are also happy to guide you virtually through our range. Book a free appointment for private shopping now so that we can take a virtual tour of the Dogsmopolitan Store together via Facetime or WhatsApp.

We can discuss your questions and wishes directly and we also offer you the opportunity to shop with us from home.

You can find our shop in the state capital of NRW Düsseldorf in the Oberkassel district. You can also find DOGSMOPOLITAN on the most beautiful beach in the Netherlands - in Domburg. Here we have made our Holland Special available to you with all the tips for a perfect holiday with your dog www.hollandmithund.com

Our dog shop is probably unique in the entire Lower Rhine region and in Holland. You and your four-legged friend should feel comfortable with us. Browsing, sniffing and laughing is expressly encouraged - a delicious coffee, treats and a nice chat are also included!

At DOGSMOPOLITAN you won't find anything that is available in large chains. But: Many different trendy labels from all over the world - whether the USA, England, Australia, the Netherlands and especially from small manufacturers in Germany that produce authentic products without a lot of frills - and with a lot of love for dogs.  

You will also find with us :. Barf-Shop: BARF from species-appropriate! Livestock farming. The Dogsmopolitan Snackbar for the mixed bag of chews for your darling. cool, individual toy. Chic leashes and collars. Heavenly beds & pillows. Really good care products. and of course: healthy dog ​​food (wet and dry)