Cancellation Policy

Cancellation Policy

Consumers have a fourteen-day right of withdrawal.

Right of Cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Dogsmopolitan, Belsenstraße 15, 40545 DÜSSELDORF, Deutschland, hallo@dogsmopolitan.de, Telefon: 0211-43637473) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Cancellation

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns oder an Dogsmopolitan Warehouse (Rudolfstraße 43, 40549 Düsseldorf, Deutschland) zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden. Sie tragen die unmittelbaren Kosten der Rücksendung der Waren. Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.

The right of revocation does not exist in the following contracts:

  • HYGGEBED:
    Since every Hyggebed is only manufactured after the order has been received and every HYGGEBED is a one-off production with many hours of craftsmanship, it cannot be exchanged.

    Personalisierte / individualisierte Produkte:
    Wenn es sich um ein Produkt mit einer Personalisierung handelt (Halstücher mit Namen, Halsbänder, Ketten, EM-Ketten etc. von ZEELAND DOG o.ä.), sind diese Produkte vom Umtausch ausgeschlossen.
  • Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.

Refund Request Form Template

(If you wish to withdraw from the contract, please fill out and return this form)

Sample Revocation Form

 

Special Notes
If you finance this contract through a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is especially true if we are your lender or if your lender uses it to fund our participation. If the loan has already been received by us upon the revocation taking effect, your lender will act in relation to you in respect of the legal consequences of the revocation or return in our rights and obligations under the contract financed. The latter does not apply if the present contract deals with the acquisition of financial instruments (eg securities, foreign exchange or derivatives).

If you want to avoid a contractual binding as much as possible, you make use of your right of revocation and also revoke the loan agreement if you are entitled to a right of revocation.

Cancellation Policy created with the Trusted Shops legal copywriter