Refund Policy

Refund Policy

(1) Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction, which the provider informs about in accordance with the legal model below. The exceptions to the right of withdrawal are regulated in paragraph (2).


Details on revocation:

You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

In order to exercise your right of withdrawal, you have to give us a clear declaration (e.g. a letter sent by post, fax or email to hallo @ dogsmopolitan. de) inform about your decision to revoke this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheap standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods.

(2) In individual cases, the right of withdrawal does not apply to foodstuffs that can spoil quickly within the meaning of Section 312, Paragraph 2, No. 2 of the German Civil Code, or whose use-by date has been exceeded quickly. This exception expressly relates only to feed that meets the aforementioned criteria.

ATTENTION order HYGGEBED:
Since every HYGGEBED is a one-off production with many hours of craftsmanship, it cannot be exchanged.

ATTENTION when ordering personalized / individualized products:
Since this is a product with a personalization (scarves with names, collars, chains, EM chains, etc. from ZEELAND DOG), these products cannot be exchanged.

ATTENTION order Doggy dinner:
Since every doggy dinner is a one-off production with many craft hours and individual engraving, it cannot be exchanged.