Privacy

Privacy policy

Responsible for the data processing is:
Viola Jeschke
Belsenstrasse 15
40545 Düsseldorf

Email: hallo@dogsmopolitan.de

Phone: 021143637473

We are pleased that you are interested in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time you access a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. All access data is deleted no later than seven days after the end of your visit to the site.

 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

Data may be transferred to a third country/countries for which the European Commission has not determined an adequate level of data protection due to the use of additional functions by our service provider. An appropriate level of data protection is guaranteed by the conclusion of standard contractual clauses from the European Commission.

2. Data processing for contract processing and for establishing contact

2.1 Data processing for contract execution

For the purpose of contract processing (including inquiries about and processing of any existing warranty and non-performance claims as well as any statutory updating obligations) in accordance with Article 6 Paragraph 1 Sentence 1 lit. b GDPR, we collect personal data if you provide it to us as part of your Submit your order voluntarily. Mandatory fields are marked as such, since in these cases we need the data to process the contract and we cannot send the order without providing them. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and will be deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 Para. 1 S. 1 lit.c GDPR, unless you have expressly requested further use of your data in accordance with Art 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to use data that goes beyond this, which is permitted by law and about which we will inform you in this declaration.

2.2 customer account

If you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and for storing your data for further future orders our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function provided for this purpose in the customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. which we inform you in this declaration.

2.3 Contact

As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 Paragraph 1 Sentence 1 lit. Mandatory fields are marked as such, because in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. about which we inform you in this declaration.

 Live chat tool WhatsApp

For the purpose of customer communication, we use the live chat tool from WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp"). This serves to safeguard our overriding legitimate interests in effective and improved customer communication in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR. WhatsApp works for us on our behalf. The phone numbers we store on our mobile device are automatically processed on servers of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Only telephone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted WhatsApp's terms of use and data protection are saved. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

 Shopify Inbox live chat tool

If you use the Shopify Inbox live chat tool to contact you, the data you voluntarily enter there (name, e-mail address, message) will be processed in accordance with Article 6 (1) sentence 1 lit. b GDPR for the purpose of Answering the request as part of the contract processing processed by us. In addition, the use of this tool serves to safeguard our overriding legitimate interests in effective and improved customer communication in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR. The data will then be deleted. This service provider is located within a country of the European Union or the European Economic Area.

3. Data processing for the purpose of dispatch processing

For the purpose of fulfilling the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we will pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

The same applies to the transfer of data to our manufacturers or wholesalers in those cases in which they take over the shipping for us (drop shipping). These are considered shipping service providers in the sense of this data protection declaration.

 Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Article 6 Paragraph 1 Sentence 1 lit Delivery can contact you for the purpose of delivery notification or coordination.
The consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data that goes beyond this, which is permitted by law and about which we inform you in this declaration.

DHL Paket GmbH
Lane 10
53113 Bonn
Germany

DPD Germany GmbH
Wailandt street 1
63741 Aschaffenburg
Germany

4. Data processing for payment processing

For payment processing in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data required for the processing of the payment transaction to our technical service providers, who work for us in the context of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for payment processing themselves, e.g. on their own website or via a technical integration into the ordering process. In this respect, the data protection provisions of the respective payment service provider apply.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and the optimization of our payment processes

Where applicable, we provide our service providers with additional data, which they use together with the data required for payment processing as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). Pursuant to Art. 6 (1) p. 1 lit. f DSGVO, this serves to protect our legitimate interests in fraud prevention or in efficient payment management, which outweigh these interests in a balancing of interests.

4.3 Identity and credit checks when choosing Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna installment purchase
If you opt for the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, that we are allowed to transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the Privacy policy Credit agencies named by Klarna may be used. Klarna uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this data protection declaration. As a result, we may no longer be able to offer you certain payment options. You can revoke your consent to this use of personal data at any time, also vis-à-vis Klarna.

4.4 Identity and credit checks when choosing Billpay payment services (operated by Klarna Bank AB)

If you opt for the payment services of Klarna Bank AB AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter BillPay), we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR that we are allowed to transmit the data necessary for the processing of the payment and an identity and credit check to Billpay. In Germany, the Billpay privacy policy named credit agencies are used. Billpay uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this data protection declaration. As a result, we may no longer be able to offer you certain payment options. You can also revoke your consent to this use of personal data to BillPay at any time.

4.5 Identity and credit check when selecting purchase on account via PayOne

If you choose the payment method purchase on account (offered via PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt am Main, Germany (hereinafter PayOne)), we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR that we may transmit the data necessary for processing the payment and an identity and credit check to PayOne. In Germany, for the identity and credit check, the PayOne privacy policy named credit agencies are used. PayOne uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this data protection declaration. As a result, we may no longer be able to offer you certain payment options.

4.6 Identity and credit check when selecting purchase on account via PayPal and Ratepay

If you opt for the purchase on account payment method (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask for your consent in accordance with Article 6 Paragraph 1 Sentence 1 lit. In Germany, for the identity and credit check, the Ratepay privacy policy mentioned credit agencies are used. Ratepay uses the information received about the statistical probability of non-payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this data protection declaration. As a result, we may no longer be able to offer you certain payment options. Additional information on data protection at PayPal can be found here.

4.7 Use of Collection Service Providers

We pass on your data to a commissioned debt collection service provider, Monitas Inkasso, Leyentalstraße 78B, 47799 Krefeld, Germany, if our payment claim has not been settled despite a previous reminder. In this case, the claim will be collected directly by the debt collection service provider. This serves to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 lit. b GDPR and to safeguard our legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR.

5. Advertising by email

5.1 E-mail newsletter with registration and newsletter tracking

If you register for our newsletter, we will use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. is permitted by law and about which we will inform you in this declaration.

We would like to point out that we evaluate your user behavior when sending the newsletter. For this purpose, we also analyze how you use our newsletter by measuring, storing and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this evaluation, the e-mails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels), which are stored on our website. For the evaluations, we link in particular the following "newsletter data"

  • the page from which the page was requested (so-called referrer URL),
  • the date and time of the call,
  • the description of the type of web browser used,
  • the IP address of the requesting computer,
  • the E-Mail adress,
  • the date and time of registration and confirmation

and the One-Pixel Technologies with your email address or your IP address and possibly a unique ID. Links contained in the newsletter may also contain this ID.

If you do not wish to receive newsletter tracking, you can unsubscribe from the newsletter at any time - as described above.

The information is stored as long as you have subscribed to the newsletter.

5.2 Sending out newsletters

The newsletter and the newsletter tracking shown above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

Our service providers are based and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: United Kingdom.

Our service providers are located and/or use servers in these countries: USA, Australia. There is no adequacy decision by the European Commission for this country/these countries. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission.

Our service providers are located and/or use servers in the United States. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

6. Cookies and other technologies

 General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and allow us to recognize your browser on your next visit (so-called persistent cookies).

Protection of privacy for end devices
When using our online offer, we use technologies that are absolutely necessary in order to be able to provide the expressly requested telemedia service. The storage of information in your end device or the access to information that is already stored in your end device does not require your consent in this respect.

For functions that are not absolutely necessary, the storage of information on your device or the access to information that is already stored on your device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consent you may have given will remain in effect until you adjust or reset the respective settings in your device.

Any downstream data processing using cookies and other technologies
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. In the context of a balancing of interests, this serves the overriding legitimate interests in an optimized presentation of our offer pursuant to Art. 6 para. 1 S. 1 lit. f DSGVO.

We also use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.

The cookie settings for your browser can be found under the following links: Microsoft Edge ™ / Safari ™ / Chrome ™ / Firefox ™ / Opera ™

Insofar as you have consented to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you may revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of Cookies and Other Technologies

If you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. After the purpose and end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your cancellation options in the section "Cookies and other technologies". For more information, including the basis of how we work with each vendor, see each technology. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

7.1 Use of Google services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transferred to a server operated by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymization before it is saved on Google's servers. The full IP address will only be sent to a Google server and shortened there in exceptional cases. Unless otherwise stated for the individual technologies, the data processing takes place on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. You can find more information about data processing by Google in the Data protection information from Google.

 Google Analytics

For the purpose of website analysis, Google Analytics data (IP address, time of visit, device and browser information as well as information about your use of our website) are automatically collected and stored, from which usage profiles are created using pseudonyms. Cookies can be used. Your IP address is generally not merged with other Google data. The data processing takes place on the basis of an agreement on order processing by Google.

For the purpose of the optimized marketing of our website we have the Data sharing settings for "Google Products and Services" activated. In this way, Google can access the data collected and processed by Google Analytics and then use it to improve Google services. The data release to Google within the scope of these data release settings takes place on the basis of an additional agreement between those responsible. We have no influence on the subsequent data processing by Google.

We also use the Google Analytics extension function to create and carry out tests Google Optimize.

For the purpose of optimized marketing of our website, we use the so-called. User ID function. With the help of this function, we can assign your interaction data to one or more sessions on our online presence with a unique, permanent ID and thus analyze your user behavior across devices and sessions.

The extension function of Google Analytics Google signals a so-called "cross-device tracking" enables. If your internet-enabled devices are linked to your Google account and you have activated the “personalized advertising” setting in your Google account, Google can generate reports on your usage behavior (in particular the number of users across all devices), even if you change your device. We do not process personal data in this respect, we only receive statistics based on Google Signals.

For web analysis and advertising purposes, the extension function of Google Analytics uses the so-called. DoubleClick cookie enables your browser to be recognized when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website activity.

 Google AdSense

Our website markets space for third-party advertisements through Google AdSense. These advertisements will be shown to you in various places on this website. The so-called DoubleClick cookie is used to display interest-based advertising through the collection and processing of data (IP address, time of the visit, device and browser information and information about your use of our website) as well as the automatic assignment of a pseudonymous UserID, with the help of which interests are determined based on visits to this and other websites.

 Google Ads

For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google is used when you visit our website Remarketing Cookie is set, which is automatically set by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit an interest-based Advertising enables. Any further data processing will only take place if you have activated the “personalized advertising” setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we measure using Google Ads Conversion Tracking Your subsequent usage behavior if you reached our website via an advertisement from Google Ads. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us such as visiting a website or newsletter registration) are recorded, from which pseudonyms are used Usage profiles are created.

 Google Maps

For the visual representation of geographic information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and then processes it by Google. We have no influence on this subsequent data processing.

 Google reCAPTCHA

To protect against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and uses a so-called JavaScript and cookies analyze your use of our website. In addition, other cookies stored by Google services in your browser are evaluated. Reading out or saving of personal data from the input fields of the respective form does not take place.

 Google Fonts

For the uniform presentation of the content on our website, the script code “Google Fonts” collects data (IP address, time of visit, device and browser information), transmits it to Google and then processes it by Google. We have no influence on this subsequent data processing.

 Google Tag Manager

Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). The data processing takes place on the basis of an agreement on order processing by Google.

By using the Google Tag Manager, various services/technologies can be integrated.
If you do not want the use of individual tracking services and have therefore deactivated them, the deactivation remains for all affected tracking tags that are integrated by the Google Tag Manager.

 YouTube video plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) are collected via the YouTube video plug-in in the extended data protection mode we use, transmitted to Google and then processed by Google, only if you have a Play video.

7.2 Use of Facebook services

 Use of Facebook pixels

We use the Facebook Pixel within the scope of the technologies presented below Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). With the Facebook pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) are automatically collected and stored, from which using User profiles are created from pseudonyms. As part of the so-called extended data comparison, information is also collected and stored hashed for comparison purposes, with which individuals can be identified (e.g. names, e-mail addresses and telephone numbers). For this purpose, a cookie is automatically set by the Facebook pixel when you visit our website, which automatically enables your browser to be recognized when you visit other websites by means of a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising.
The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. If we are responsible for data transmission to the USA, our cooperation is based on standard data protection clauses of the European Commission. Further information about data processing by Facebook can be found in the privacy policy Facebook (by Meta).

 Facebook analytics

As part of the Facebook Business Tools, statistics on visitor activities on our website are generated from the data collected with the Facebook pixel about your use of our website. The data processing takes place on the basis of an agreement on order processing by Facebook (by Meta). Your analysis serves to optimally display and market our website.

 Facebook Ads (Ads Manager)

We use Facebook Ads to promote this website on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the precise implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of the data and its transmission to Meta Platforms Ireland. This does not include subsequent data processing by Meta Platforms Ireland.

We operate via Facebook on the basis of the statistics on visitor activities on our website created via Facebook Pixel Custom Audiences group-based advertising on Facebook (by meta), by determining the characteristics of the respective target group. As part of the extended data comparison (see above) that takes place to determine the respective target group, Facebook (by Meta) acts as our processor.

On the basis of the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behavior on our website, we operate via Facebook Pixel Remarketing personalized advertising.

Via Facebook Pixel Conversions we measure your subsequent usage behavior for web analysis and event tracking if you came to our website via an advertisement from Facebook Ads. The data processing takes place on the basis of an agreement on order processing by Facebook (by Meta).

7.3 Other providers of web analysis and online marketing services

 Use of Vimeo video plug-in to integrate third-party content

The video plug-in from Vimeo LLC, 555 West 18th Street, New York 10011, USA (“Vimeo”) data (IP address, time of visit, device and browser information) collected, transmitted to Vimeo and then processed by Vimeo. The data processing takes place on the basis of an agreement between jointly responsible persons in accordance with Art. 26 GDPR. Google Analytics is automatically integrated into the Vimeo Video Plugin. For the purpose of website analysis, Google Analytics data (IP address, time of visit, device and browser information and information about your use of our website) are automatically collected and stored, from which usage profiles are created using pseudonyms. Cookies may be used. Google Analytics is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our website is usually transmitted to and stored on a server operated by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Your IP address will be shortened before it is saved on Google's servers by activating IP anonymization. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. We have no influence on and access to data processing by Vimeo, including the settings and results of Google Analytics. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. 

8. Integration of the Trusted Shops Trustbadge/other widgets

If you have given your consent to this in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR, Trusted Shops widgets are available on this website to display Trusted Shops services (e.g. seal of approval, collected reviews) and to offer the Trusted Shops products for buyers integrated after an order.

The Trustbadge and the services advertised with it are an offer from Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection according to Art. 26 DSGVO. In the context of this data protection notice, we will inform you below about the essential contents of the contract in accordance with Art. 26 (2) GDPR.

As part of the joint responsibility between us and Trusted Shops AG, if you have any questions about data protection and to assert your rights, please contact Trusted Shops using the Privacy information specified contact options. Irrespective of this, you can always contact the responsible person of your choice. If necessary, your request will then be forwarded to the other person responsible for an answer.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US CDN provider (Content Delivery Network). An appropriate level of data protection is ensured by standard data protection clauses and other contractual measures.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. The IP address is anonymized immediately after collection, so that the stored data cannot be assigned to you personally. The anonymized data is used in particular for statistical purposes and for error analysis.

8.2 Data processing after order completion

If you have given your consent, the Trustbadge accesses the order information stored in your end device (order total, order number, product purchased if applicable) and e-mail address after the order has been completed, and your e-mail address is hashed using a one-way cryptographic function. The hash value is then sent to Trusted Shops with the order information in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR.
This is to check whether you are already registered for Trusted Shops services. If this is the case, further processing takes place in accordance with what has been agreed between you and Trusted Shops contractual agreement. If you are not yet registered for the services or do not give your consent for automatic recognition via the Trustbadge, you will then be given the opportunity to register manually for the use of the services or to conclude security within the framework of your existing user contract .

For this purpose, after completing your order, the Trustbadge accesses the following information that is stored in the end device you are using: order total, order number and e-mail address. This is necessary so that we can offer you buyer protection. The data will only be transmitted to Trusted Shops if you actively decide to take out buyer protection by clicking on the corresponding button in the so-called Trustcard. If you decide to use the services, further processing is based on the contractual agreement with Trusted Shops in accordance with Article 6 (1) (b) GDPR in order to be able to complete your registration for buyer protection and secure the order as well as you if necessary, to be able to send evaluation invitations by e-mail afterwards.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Article 6 Paragraph 1 Letter f GDPR for the purpose of ensuring trouble-free operation. Processing can take place in third countries (USA and Israel). An appropriate level of data protection is ensured in the case of the USA by standard data protection clauses and other contractual measures, and in the case of Israel by an adequacy decision. Contact us for more information here.

9. Social media

9.1 Social plugins from Facebook (by Meta), Twitter, Instagram (by Meta), Pinterest, Whatsapp

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you call up our website, no connection is yet established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser There you can, for example, press the Like or Share button.

9.2 Our online presence on Facebook (by Meta), Instagram (by Meta), Youtube, Pinterest

Insofar as you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, when you visit our online presences on the social media mentioned in the above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still require assistance in this regard, you can contact us.

Facebook (by Meta) is an offer from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there . The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. For more information (Insights data information), see here.

Instagram (by Meta) is an offer from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually sent to a server transferred to and stored by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. For more information (Insights data information), see here.

YouTube is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to and stored on a server operated by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. 

Pinterest is an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. 

10. Contact options and your rights

10.1 your rights

As a data subject, you have the following rights:

  • pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified there;
  • pursuant to Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
  • pursuant to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • required to assert, exercise or defend legal claims;
  • according to Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you reject its deletion;
    • we no longer need the data, but you need it for asserting, exercising or defending legal claims or
    • You have objected to the processing in accordance with Art. 21 DSGVO;
  • In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
  • according to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you will only have the right to object if there are grounds arising from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will no longer process your personal data for this purpose.

10.2 Contact options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Privacy policy created with the Trusted Shops legal copywriter